Prepaid Phone Card Customer Support

Read the following first if your phone card has problems

Make sure you use the correct dial procedure. Listen to the system voice carefully before you act. Correct dial procedure is:
1. Dial the appropriate access number and wait for instruction.
2. Enter your card's PIN number and wait for instruction.
3. Enter your destination phone number.

For domestic calls, dial 1 + area code + phone number
For international, dial 011 + country code + area code + phone number

Make sure you enter your destination number correctly, especially when you make international phone calls where the correct entry includes 011 + country code + area code + phone number. If you do not enter all the necessary numbers correctly, you will likely get only a few minutes call time instead of a few hundreds. Many customers forget to enter the country code!
Sometimes the system may give you wrong info of your phone card. If that happens, try it again a few minutes later.
Sometimes access numbers are busy. In that case, try it later or check the card's info page to see if there are any other access numbers available.
If an access number is invalid, please check the card's info page to get other access numbers.
If you believe that your phone card does have problem, please contact the card's tech support if applicable.

Tech Support
For phone card technical questions, such as dial instruction, voice quality, losing minutes, access numbers etc., please contact the phone card's customer support. You can find the phone number or email on that phone card's information sheet.

Billing and Ordering
In order to provide the best rate for our customers, we don't offer telephone support for billing and ordering quoestions at this time. For ordering or billing questions, such as card PIN delivery, credit card charge, card exchange, refund request or other general questions, please send email to sales@aaphonecard.com. Please include your order number, transaction ID (not receipt ID), email address, purchase date in your email.

Dial Instruction and Access Numbers
Please read the document carefully as different phone cards use different access numbers.