We do not tolerate credit card fraud, which is a felony.
If it is determined that an attempted order is fraudulent, we will report all information to the FBI, at http://www.ifccfbi.gov.

AAPhonecard.com reserves the right to sue the buyer for the credit card fraud. In this case, the buyer will be charged no less than $200 legal fee in addition to the amount you owe AAPhonecard.com and the charge AAPhonecard.com got from Paypal or buyer's credit card company or buyer's bank due to any dispute.

Why didn't I get PIN instantly?
1.Please wait a couple of seconds after you pay by paypal. Web page will automatically return to our website from paypal website and deliver the PIN. If it doesn't show up, please click "refresh" button. If you close that window, please purchase again. And write an email to sales@aaphonecard.com to ask for refund. We will refund you for the uncompleted transaction in up to 5 business days. Otherwise we will send you a PIN by email in up to 5 business days.
2. Please check bulk mail or disable bulk mail in free accounts like yahoo or hotmail. Sometimes your receipt and PIN will go there. Some antispam software may filter it either. We know Comcast and hotmail's software will filter our emails. Please use email account other than Comcast.net and hotmail.com when you purchase a phone card.
3. It is because of our security program. We will send it to you later. You can contact sales@aaphonecard.com.
4. If you pay by e-check. It will take 3-5 business day to clear your check and then PIN will be delivered to you by email. See Paypal's website for detail.
If you need a phone card now and do have a credit card but accidentally paid by echeck, don't worry. You can buy it again with your credit card and write an email to sales@aaphonecard.com to ask for refund.  We will refund your check as soon as it is cleared. Otherwise we will send you a PIN by email.

How to use EZ? Pinless Program （无密码一拨通）?
Thanks for using our Pinless Program ! It normally takes about 30 minutes for us to update our system to take effective on your phone number. Please read the following before your use this program:
1. Dial Local Access Number ;
2. After switch prompt you "Enter your destination number", dial your destination number followed by a # sign(for international dial 011 + country code + phone number, for USA, Canada and Caribbean countries dial 1+ area code + phone number). If you pre-set the Speed Dial, dial the speed number followed by the # sign accordingly. Note, DO NOT PRESS "SEND" OR "TALK" ON YOUR PHONE KEY PAD AFTER YOUR DIALING THE DESTINATION NUMBER, You local phone company might switch the call if you press "SEND". or "TALK".
3. For another call, do not hang up, dial ##；
4. For learn what destination number in your speed dial number, dial #2#speed number##. If you want to edit your speed dial, come back to this site and enter again.

谢谢使用无密码一拨通。一般我门需要30分钟，把您的电话输入我们的系统。使用前请阅读下面的指示。
1。拨打局部电话号码；
2。听到系统说 “请输入对方电话号码”时，拨打对方电话号码，然后再拨一个#。（国际长途，拨打011 + 国家号+地区号+电话号码，美国，加拿大 和 加勒比海岛国 拨打 1 + 地区号 + 电话号码）。 如果您已经预先输入“快捷拔号”，只须拨打对应的 快捷号再加一个#。请注意，当您拨打对方电话号码后，千万不要拨打 “SEND” 或 “TALK”。因为拨打 “SEND” 或 “TALK”，您的电话公司会切换您的电话到他们的网路，然而向您收取盎贵的国际长途费用。
3。打另外一通电话，无需挂断，只需拨打##；
4。要想知道您的快捷拔号内是什么电话号，拨打#2#快捷号##。要想修改快捷拔号内的电话号，请回到此网站重新输入“快捷拔号”。
Details...

How can I get rebate if I am a first time buyer?
First time buyer please send an email to "rebate@aaphonecard.com" with a subject of "rebate - (your order number)" from the same email address you use to purchase phone card. Please include your first name, last name, address (street, city, state, country, zip code) and the receipt from PayPal in your email within 15 days after purchase date. No attachment please. One rebate will be issued per household. AAPhonecard is not liable for misdirected email. Rebate valid in United States only. No other promotions combined, etc. holiday special. AAPhonecard reserves the right to request additional information regarding the rebate request and to nullify any request that cannot be substantiated. I.D. misrepresentation or fraudulent information disqualifies any rebate request. Violators will be prosecuted. The determination of AAPhonecard of rebate qualification is final. If all terms and conditions are not met, rebate will not be sent. AAPhonecard reserves the right to cancel this rebate program any time. Otherwise we will give you $1 rebate after verification.

Referral Plan
You will get a free 30-min phone card (local access to China) if you refer a friend to buy a phone card. He/she must be a first time buyer and send an email to rebate@aaphonecard.com to tell us your email address and you are his/her referral. We will send you an email with PIN to your email address. Self referral will be rejected. The quantity of free phone card is limited. AAPhonecard reserves the right to request additional information regarding the referral request and to nullify any request that cannot be substantiated. I.D. misrepresentation or fraudulent information disqualifies any referral request. Violators will be prosecuted. The determination of AAPhonecard of referral qualification is final. If all terms and conditions are not met, referral will not be sent. AAPhonecard reserves the right to cancel this referral program any time. 

What if I don't have credit card?
No problem. We accept e-check via Paypal. It will take 3-5 business day to clear your check and then PIN will be delivered to you by email. See Paypal's website for detail.
If you need a phone card now and do have a credit card but accidentally paid by echeck, don't worry. You can buy it again with your credit card and we will refund your check as soon as it is cleared. Remember: we CANNOT refund you now since we don't have your money before your check is cleared.

How long does it take to get the PIN after I place an order?
Please read FAQ " What if I don't have credit card?" if you pay by echeck. We use a real-time online credit card processing system. Your phone card PIN will be delivered to you as soon as you finish the transaction at PayPal. This process takes less than one minute for the majority of our customers.

How long can I use my phone card?
You can use your phone card within the period specified by each card or until you have used all your money on the card, whichever comes first.

What is a connection fee?
A connection fee is a fee charged on each call made and is collected by reducing the number of minutes left on a phone card. Many phone cards we sell do not have connection fees.

What is rounding minutes?
Rounding minutes is the time unit used by the manufacture to round up your talk time. For example, if you have talked 8 minutes and 16 seconds, the phone company will count for 9 minutes for a 1-minute rounding phone card, and 10 minutes for a 2-minute rounding card.

What if I've forgotten my PIN?
Once you purchase the PIN, it's yours property. It's your responsibility to take good care of your PIN. Don't tell anybody else except yourself the PIN number.

What's AAPhonecard.com?
AAPhonecard.com is an online store specializing in selling the phone cards with wholesale price. With our best quality and cheapest phone cards, you will enjoy every long distance phone call you make. You can proudly refer us to your family and friends without any hesitation.

Why choose AAPhonecard.com?
Like our slogan said, "Whole Sale Price, Buy More Pay Less". The more cards you buy, the more money you save. Because we are a wholesaler, our on line sale prices are about 20-50% cheaper than many other retailers. With us, you don't need to worry about the time you spend during a phone call any more.

Why Our Prices Are So Low?
You are probably wondering how we can charge less than our competition and still be in business, right?

We run a tight ship. We choose our promotions carefully and ensure every advertising dollar pays for itself; we streamline our systems and billing processes; we don't have any frills (like the $5000 office chairs of some of the now bankrupt dot-coms). We also don't waste money on unnecessary things like toll-free telephone numbers that are often abused anyway.

What's the end result of all this? Well, we're happy to tell you that we're a small but profitable company that expects to be in business for many years to come. All this, of course, is due to value-conscious customers like you.

Do I need to register at AAPhonecard.com or PayPal?
Absolutely NO. However, it can make your future transactions faster if you choose to save your information by creating a PayPal account when you check out.

How to shop on AAPhonecard.com?
Choose the phone cards you like.
Check out with PayPal.
PayPal will inform you and AAPHONRCARD.COM once your transaction is finished successfully.
We'll send you a PIN to the browser and your email box instantly.

What is PayPal?
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.

Why PayPal?
PayPal is a very popular transaction system used by a lot of small and big companies, like Ebay. You and AAPHONRCARD.COM are both dealing with Paypal directly. We both are PayPal members. But we can't see each other directly. AAPHONRCARD.COM don't know any of the sensitive financial information like your credit card or bank account number. PayPal collects your money and sent it to us. Just like you go to a bank, transfer your money to our account. PayPal is like the 3rd party we both trust.

Does it cost money to sign up for PayPal?
NO. It is free to open and send money using a PayPal account.

How do I sign up for PayPal?
We will guide you when you check out.

Is PayPal secure?
Yes. PayPal uses Secure Socket Layer (SSL) technology to keep your information safe.

How do I use PayPal to send a payment?
After you have signed up for a PayPal account, all you need to do is add your credit or debit card to your account, go to the "Send Money" tab, and enter the email address of the person to whom you are sending the payment, as well as the amount of the payment. You can also use your PayPal balance or your checking account to fund your payment.

What is your Return Policy?
Once the PIN number is delivered to the customer, The Sale Is Final.

If you have a problem with a card access number, experience quality problems, or unable to use your phone card, call the customer service number of the service provider on the card.

Customer Service should be able to resolve any problems you may have. Be sure to have your PIN number available when calling customer service.

If the service provider or customer service cannot resolve your problem, please contact our Customer Service (sales@aaphonecard.com) and we'll make every attempt to ensure your satisfaction.

Phone Card or PIN(s) are Non Refundable, Non Transferable and Non Exchangeable.